Frequently Asked Questions

Choosing the right diamond comes down to the balance of shape, cut, color, clarity, carat weight, and your personal preferences. Our team can guide you through each factor and help you compare options so you can choose a diamond that feels right for your style and budget.

Yes, Mercer Jewelers offers both natural and lab-grown diamond options. Our team can explain the differences and help you choose the option that best suits your preferences, design, and budget.

Mercer Jewelers offers certified diamonds with grading information from recognized gemological laboratories. Certification details may vary by diamond and will be provided where applicable.

Yes. Our custom design service allows you to create a piece that reflects your vision and personal style. We can guide you through design ideas, diamond or gemstone selection, metal choices, and the details that make the finished piece uniquely yours.

The process begins with a conversation about your ideas, inspiration, preferred materials, and budget. From there, our team develops the design, helps you select the appropriate stones and materials, and works with you through the details before the piece is completed.

Available metal options may include platinum, white gold, yellow gold, and rose gold, depending on the piece and design. Our team can help you select a metal based on appearance, durability, lifestyle, and personal preference.

Many rings and jewelry pieces can be resized or adjusted, depending on their design, materials, stone setting, and construction. Contact us with the piece details so our team can advise you on the available options.

Jewelry repair, restoration, resizing, stone setting, cleaning, and related services may be available. Please contact Mercer Jewelers so we can review your piece and recommend the appropriate service.

Yes, jewelry redesign services may be available for pieces you would like to update, restore, or transform into a new design. The possibilities depend on the condition, materials, and stones in the original piece.

Store jewelry separately in a soft pouch or lined jewelry box, avoid harsh chemicals, and remove delicate pieces during activities that could cause impact or abrasion. We also recommend periodic professional inspection and cleaning to help keep settings secure and jewelry looking its best.