Frequently Asked Questions
A guide to our jewelry, custom process, shipping, and care.
Products & Craftsmanship
Are your rings made with real diamonds and precious metals?
Yes. All of our pieces are crafted using genuine diamonds and high-quality precious metals. Detailed specifications for each product are listed on its product page.
Do you offer lab-grown diamonds?
We offer both natural and lab-grown diamonds. You can select your preference on eligible designs.
Can I customize a ring or jewelry piece?
Yes. Many of our designs can be customized, including stone shape, size, metal type, and ring size. If you have a specific vision, contact us and we’ll guide you through the process.
How do I know my ring size?
You can use the ring sizing guide here, or visit us in-store for the most accurate measurements.
Orders & Shipping
How long does it take to make and ship my order?
Most pieces are made to order. Production typically takes 2–4 weeks, followed by shipping. Estimated timelines are shown on each product page.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties or taxes, which are the responsibility of the recipient.
Is my order insured during shipping?
Absolutely. All shipments are fully insured until they safely reach you.
Returns & Resizing
Do you accept returns?
Yes, we accept returns on eligible items within our return window, provided they are unworn and in original condition. Custom or engraved pieces may not be eligible.
Can I resize my ring if it doesn’t fit?
Yes. One complimentary resizing may be offered depending on the design. Some styles have resizing limitations—please check before ordering.
Diamond & Jewelry Care
How should I care for my jewelry?
We recommend gentle cleaning with warm water, mild soap, and a soft brush. Avoid harsh chemicals and remove jewelry during strenuous activities.
Will my jewelry tarnish over time?
Precious metals may naturally develop patina over time. Regular cleaning and proper storage will keep your jewelry looking its best.
Payments & Security
What payment methods do you accept?
We accept major credit cards and secure online payment options. All transactions are encrypted for your safety.
Is my personal information secure?
Yes. We use industry-standard security measures to protect your personal and payment information.
Customer Support
Can I speak to someone before placing an order?
Of course. We’re happy to assist with questions about designs, sizing, or custom requests. Reach out through our contact page or email us directly.
Do you offer consultations?
Yes. Virtual or in-person consultations may be available upon request.