Terms of service
At Mercer Jewelers, we want you to feel confident in every purchase. This policy explains eligibility, return conditions, refunds, exchanges, and important exclusions for fine jewelry purchases.
Return Eligibility
Eligible merchandise may be returned when it is:
- Unworn
- Unaltered
- Undamaged
- In its original condition
- Returned with all original packaging and materials
Items that show signs of wear, damage, resizing, alteration, or other modification may not qualify for return.
Return Window
Mercer Jewelers currently promotes a 30-Day Hassle-Free Returns message across the website. The existing written Return Policy, however, only states that returns must be requested within a “specified period” after delivery.
Recommended final wording once confirmed:
Eligible purchases may be returned within 30 days of delivery, subject to the conditions and exclusions outlined below. [CLIENT CONFIRM]
Requests submitted outside the applicable return window may not be accepted.
Items That Cannot Be Returned
Certain purchases are not eligible for return or exchange, including:
- Custom-made jewelry
- Engraved pieces
- Personalized jewelry
- Altered merchandise
- Final-sale merchandise
Additional exclusions may apply where disclosed on a product page or agreed upon when placing a custom order.
How to Request a Return
Before sending an item back, please contact Mercer Jewelers.
Include:
- Your name
- Order number
- Item being returned
- Reason for the return
- Any relevant information about the item
Once your return has been reviewed and approved, our team will provide return instructions.
Items should not be shipped back without first receiving return authorization.
Return Condition & Inspection
All returned jewelry is inspected after it arrives.
A return may be declined if the item:
- Shows signs of wear
- Has been damaged
- Has been resized or altered
- Is missing original components or packaging
- Does not otherwise satisfy the return requirements
The current policy also states that certain non-compliant returns may be subject to a restocking fee. Restocking fee amount/conditions: [CLIENT CONFIRM]
Refunds
Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank, card issuer, or payment provider to post the refund to your account.
The current policy states that refund processing may take several business days following approval.
Exchanges
If you would like to exchange an eligible item, contact Mercer Jewelers so our team can review the options available for your purchase.
Availability, price differences, and product-specific restrictions may apply.
Ring Resizing
Some rings may be eligible for resizing depending on their design, materials, stone setting, and construction.
Certain eternity bands, intricate settings, custom designs, or other specialized pieces may have resizing limitations.
Contact us with your ring details before requesting a resize.
Return Shipping & Insurance
Unless otherwise stated, return shipping costs are the customer's responsibility.
We strongly recommend using a:
- Trackable shipping service
- Fully insured shipping method
- Securely packaged parcel
Mercer Jewelers cannot assume responsibility for a return shipment that is lost before reaching us.
Damaged or Incorrect Orders
If you believe your order arrived damaged, defective, or incorrect, please contact Mercer Jewelers promptly after delivery.
Do not return the item before contacting our team so we can review the issue and provide appropriate instructions.
Time limit for reporting damaged/incorrect orders: [CLIENT CONFIRM]
Questions About a Return?
If you are unsure whether an item qualifies for return, exchange, or resizing, contact our team before shipping it.
Mercer Jewelers
8425 SE 68th St Ste 100
Mercer Island, WA 98040
United States
Email: diaa@mercerjewelers.com
Phone: +1 (425) 560-5949
