Shipping policy
At Mercer Jewelers, every order is prepared and shipped with care. Our goal is to provide a secure and dependable delivery experience from the time your order is confirmed until your jewelry arrives.
Order Processing & Production
Many Mercer Jewelers pieces are made or prepared to order.
Production time varies according to the design, product availability, selected options, and level of customization.
Current published guidance indicates that production typically takes approximately 2–4 weeks, with product-specific estimates provided where applicable.
Custom, personalized, resized, or made-to-order jewelry may require additional time.
Domestic Shipping
Orders shipped within the United States are sent using trusted carriers and secure shipping methods.
Current published guidance states that domestic shipments typically arrive within approximately 1–3 business days after dispatch.
Please note that this shipping estimate begins after your order has completed production or processing and has been dispatched.
Shipping Costs
There is currently inconsistent wording across the live website:
- Site promotional messaging says Complimentary Shipping on All Orders
- The Shipping & Delivery policy says shipping costs are calculated at checkout and complimentary shipping may be offered on qualifying purchases.
Therefore final wording should be confirmed before publishing:
Option A — if shipping is complimentary on every order:Mercer Jewelers offers complimentary shipping on all eligible orders within the United States. [CLIENT CONFIRM]
Option B — if rates vary:Available shipping options and applicable charges are displayed at checkout based on your destination and selected shipping method. [CLIENT CONFIRM]
Tracking Your Order
When your order has been shipped, you will receive a shipping confirmation with available tracking information.
Tracking updates may take a short period to become active after the carrier receives your shipment.
Insured & Discreet Shipping
The current Mercer policy states that shipments are fully insured while in transit and that parcels are shipped discreetly without identifying the contents.
This helps provide additional protection and privacy for fine jewelry orders.
Signature Requirements
A signature may be required upon delivery for security and to help ensure your order reaches the intended recipient.
If a signature is required, we recommend using a delivery address where an authorized recipient will be available.
Delivery Addresses
Please review your shipping address carefully before completing checkout.
If you notice an error after submitting an order, contact us as soon as possible.
Address changes cannot always be guaranteed after production, fulfillment, or shipping has begun. [CLIENT CONFIRM]
International Shipping
International shipping availability and transit times depend on the destination.
International shipments may require additional time due to:
- Customs clearance
- Local carrier processing
- Destination-specific regulations
- Duties or taxes
Mercer's current policy states that customs duties, import taxes, and other destination-country charges are the recipient's responsibility and are not included in product or shipping charges.
Countries currently eligible for international shipping: [CLIENT CONFIRM]
Custom & Made-to-Order Jewelry
Custom jewelry, personalized pieces, special orders, and certain engagement rings may require additional production time before shipment.
Where an estimated completion date is provided, it is an estimate rather than a guaranteed delivery date unless explicitly confirmed otherwise.
Delivery Delays
While we work to provide accurate delivery estimates, carrier disruptions, severe weather, customs processing, holidays, address issues, or circumstances outside our control may affect delivery timing.
If your shipment appears delayed, please review the tracking information or contact our team for assistance.
Lost or Damaged Shipments
If an order is lost in transit or arrives damaged, contact Mercer Jewelers promptly.
Our team will review the circumstances and work with the shipping carrier as appropriate. The existing policy specifically states that Mercer will work with the carrier to resolve delayed, lost, or damaged delivery issues.
Please retain all packaging and shipping materials if your parcel or jewelry appears damaged.
Questions About Shipping or Delivery?
For questions about production timelines, shipping, tracking, international delivery, or special delivery needs, please contact us.
Mercer Jewelers
8425 SE 68th St Ste 100
Mercer Island, WA 98040
United States
Email: diaa@mercerjewelers.com
Phone: +1 (425) 560-5949
