Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at diaa.dumar@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at diaa.dumar@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at diaa.dumar@gmail.com.

At Mercer Jewelers, we want you to feel confident in every purchase. This policy explains eligibility, return conditions, refunds, exchanges, and important exclusions for fine jewelry purchases.

Return Eligibility

Eligible merchandise may be returned when it is:

• Unworn
• Unaltered
• Undamaged
• In its original condition
• Returned with all original packaging and materials

Items that show signs of wear, damage, resizing, alteration, or other modification may not qualify for return.

Return Window

Mercer Jewelers currently promotes a 30-Day Hassle-Free Returns message across the website. The existing written Return Policy, however, only states that returns must be requested within a “specified period” after delivery.

Recommended final wording once confirmed:

Eligible purchases may be returned within 30 days of delivery, subject to the conditions and exclusions outlined below. [CLIENT CONFIRM]

Requests submitted outside the applicable return window may not be accepted.

Items That Cannot Be Returned

Certain purchases are not eligible for return or exchange, including:

• Custom-made jewelry
• Engraved pieces
• Personalized jewelry
• Altered merchandise
• Final-sale merchandise

Additional exclusions may apply where disclosed on a product page or agreed upon when placing a custom order.

How to Request a Return

Before sending an item back, please contact Mercer Jewelers.

Include:

• Your name
• Order number
• Item being returned
• Reason for the return
• Any relevant information about the item

Once your return has been reviewed and approved, our team will provide return instructions.

Items should not be shipped back without first receiving return authorization.

Return Condition & Inspection

All returned jewelry is inspected after it arrives.

A return may be declined if the item:

• Shows signs of wear
• Has been damaged
• Has been resized or altered
• Is missing original components or packaging
• Does not otherwise satisfy the return requirements

The current policy also states that certain non-compliant returns may be subject to a restocking fee. Restocking fee amount/conditions: [CLIENT CONFIRM]

Refunds

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank, card issuer, or payment provider to post the refund to your account.

The current policy states that refund processing may take several business days following approval.

Exchanges

If you would like to exchange an eligible item, contact Mercer Jewelers so our team can review the options available for your purchase.

Availability, price differences, and product-specific restrictions may apply.

Ring Resizing

Some rings may be eligible for resizing depending on their design, materials, stone setting, and construction.

Certain eternity bands, intricate settings, custom designs, or other specialized pieces may have resizing limitations.

Contact us with your ring details before requesting a resize.

Return Shipping & Insurance

Unless otherwise stated, return shipping costs are the customer's responsibility.

We strongly recommend using a:

• Trackable shipping service
• Fully insured shipping method
• Securely packaged parcel

Mercer Jewelers cannot assume responsibility for a return shipment that is lost before reaching us.

Damaged or Incorrect Orders

If you believe your order arrived damaged, defective, or incorrect, please contact Mercer Jewelers promptly after delivery.

Do not return the item before contacting our team so we can review the issue and provide appropriate instructions.

Time limit for reporting damaged/incorrect orders: [CLIENT CONFIRM]

Questions About a Return?

If you are unsure whether an item qualifies for return, exchange, or resizing, contact our team before shipping it.

Mercer Jewelers
8425 SE 68th St Ste 100
Mercer Island, WA 98040
United States

Email: diaa@mercerjewelers.com
Phone: +1 (425) 560-5949